Refund policy

Exchanges and Returns

DEFECT
If your product is defective or not functioning as it should, you will receive a replacement free of charge.

RETURNS
You can return CeyKa Montreal products within 14 days of receipt in the case of a defect. If you can provide a clear video of the defect, we can arrange everything for you remotely at no cost and send a replacement. Unfortunately, hygiene products from CeyKa Professional cannot be returned for a refund.

SENDING BACK

1. Pack the product in its original packaging along with the return form.
2. Place the return label on a visible area of the package.
3. Go to one of the post offices (or parcel points) and send your package.
4. A return must always be sent with a track & trace code. The customer is responsible for the shipping.
5. Once the package arrives at our warehouse, the product will be exchanged or a refund will be processed.

CONTACT
Please contact us via info@ceyka-montreal.com and let us know if you need assistance with a return or defect. This way, customer service can directly refer you to the correct department so we can assist you as quickly as possible.

Best regards,
Team CeyKa Montreal